Get your WiFi printer back online in minutes
Most printers only work with 2.4GHz WiFi, not 5GHz. If your router combines both bands, you may need to:
Ensure you're using the correct password. WiFi passwords are case-sensitive. Find it on your router's label or in router settings.
Prevents IP conflicts that cause disconnections:
Sleep mode can disconnect WiFi. In printer settings, disable auto-off or extend sleep timer to prevent disconnections.
Outdated firmware causes connection issues. Visit your printer manufacturer's website to download the latest firmware update.
Fix: Ensure printer and computer are on the same network. Check that the printer's WiFi light is solid (not blinking). Try using the printer's IP address to add it manually.
Fix: Wrong password or 5GHz network selected. Double-check password, ensure 2.4GHz is enabled, move printer closer to router during setup.
Fix: IP address changed. Restart printer, or assign a static IP in router settings. Also check that "Use Printer Offline" isn't enabled in Windows.
Fix: WPS can be unreliable. Use the manual wireless setup wizard instead. Enter network name and password directly on the printer.
If WiFi keeps failing, use a USB cable as a reliable backup. Most printers include a USB port.
Connect directly to the printer without a router. Look for "WiFi Direct" or "HP Direct" in printer settings.
Many printers have an Ethernet port. Wired connection is more stable than WiFi.
Use our diagnostic wizard to identify and fix the issue